Change and Cancel Support

The following lists outline generally supported and non-supported options in Deem. Contact an agent for assistance if you are unable to change or cancel online.

Supported changes

The following changes can be made online:

• Add or change seat selection

• Change outbound flight only, or outbound and return flights (Deem reprices the entire tickets and you must select both the outbound and return flights. The original ticket cost is applied to the new booking and charges may apply for any difference in fare.)

• Change return flight only (can be changed prior to start of trip or after completing outbound flight)

• Change and cancel online or offline (booked by agent) originated flight, hotel and/or car booking.

• Add hotel and/or car to an existing flight booking (available options depend on your site configuration)

• Add flights to an existing hotel and/or car booking (available options depend on your site configuration)

• Selectively remove (cancel) a single service (flight, hotel and/or car) from trip

• Cancel or change hotel booking if within cancellation policy

• Change or remove (cancel) a single service from a multi-service (flight, hotel, or rental car)

Unsupported changes

The following changes cannot be made online:

• Hotel and car bookings cannot be changed/cancelled if within the no-cancellation period; for example, many hotels/car rentals don’t allow cancellations or changes within 24 hours of check-in/pickup

• Changes to flight Origin or Destination

• Trips with more than one ticket, such as a split ticket

• Itinerary with more than one traveler

• Itinerary with both air and rail

• Itinerary with a rail reservation that was booked offline

• Multi-destination or open jaw itineraries (multiple hotels, or car or flight/rail with more than two legs)

• Any flight or rail booking where the traveler name differs from the name in the profile (guest traveler bookings)

• Itinerary with an offline booking passive segment (Agent assisted booking not booked directly in their agency system)

• TravelFusion Carriers such as Ryanair or EasyJet

• Instant-purchase carriers such as Spirit or Frontier

Changing a Reservation

1. Access the Reservation Tab:

   • Click the Reservation tab at the top of the page.

2. Select Reservation Details:

   • Click on the reservation you wish to modify, then click the View Details link.

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3. Change Individual Services:

   • Once the full itinerary is displayed, options to change services will appear. Click the Change Flight, Change Hotel, or Change Car Rental button, depending on what you need to update.

   • Example: To change the hotel:

     • Click the Change Hotel link. A pop-up will appear. Review the information and click Continue.

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4. Update Hotel Information:

   • Follow the change flow:

     • Edit any necessary information, then click the Search button.

     • Select your hotel by clicking Select next to your preferred room choice.

5. Complete the Process:

   • You will be directed to the Trip Review page. Review your changes and proceed to the checkout page to finalize the update.