Managing Unused Tickets on Classic Deem

Deem simplifies the process of applying unused tickets to your bookings. With just a few steps, you can easily use your unused tickets to offset the cost of new flights.

Locating Unused Tickets:

• Navigate to the Unused Tickets tab at the top of the home page.

• Unused tickets will be displayed with details including vendor (e.g., Airline), ticket number, record locator, expiration date, original cost, change fee, and status.

• You can sort the list by clicking on the column headings.

Status Changes:

• After an unused ticket is used, its status will update to "Pending Exchange."

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Booking a Flight with an Unused Ticket:

• Search for a Flight: Follow the procedures outlined in Searching for a Flight on Classic Deem.

• Select a Flight: Refer to Selecting a Flight on Classic Deem.

• Look for flights marked with the unused ticket icon. This icon will be visible in both the filters and above the Select button for applicable flight options.

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Applying the Value of the Unused Ticket:

• During the booking process, the estimated value of the unused ticket will be shown.

• This value will be applied towards the purchase price on the Purchase page.

• The final validation of the unused ticket value will occur at ticketing and will be reflected on the agency’s invoice.