Frequently Asked Questions (FAQs) About Flight Travel

How do I search for a flight?

You can enter flight details on the Home page, or choose Flight or Trip Planner in the Travel tab drop-down menu. See Starting Your Travel Search for details.

How do I book a flight to multiple cities?

Choose Flight or Trip Planner in the Travel tab drop-down menu and then click the Multi-city tab on the Travel page. See Starting Your Travel Search for details.

What information do I need to enter to find flights?

Enter your departure and destination airport locations, the dates and times of your departure and the dates and times of your return. Click the "Search nearby airports" checkbox if you wish to search for flights at other airports close by. See Searching for a Flight for details.

Can I search by price or by schedule?

If searching by price or by schedule is enabled by your site administrator, choose Flight or Trip Planner in the Travel tab drop-down menu and then click the Price or Schedule tab next to "Search by". You may also click the Price or Schedule tab on the search results page. See Searching for a Flight for details.

How do I match my hotel dates with my flight?

The checkbox for the "Match my Hotel search with my flight dates" option should already be checked. See Searching for a Hotel for details.

How do I match my rental car date to my flight?

The checkbox for the "Match my Rental Car search with my flight dates" option should already be checked. See Searching for a Car Rental for details.

How can I choose my seat?

Click the Choose seats link under the flight information on the "Review your trip" page. See Choosing Seats for a Flight for details.

What happens if I don't choose a seat?

If you don't choose a seat, or if the seat you chose is not available, a seat is chosen based on your travel preferences in your profile. If you don't have any preferences stored, an automatic search will look for aisle seats located in the front of the plane first and continue to the back of the aircraft. If no aisle seats are available, the same search is done for all window seats and then middle seats. To learn how to add preferences to your profile, see Service Preferences.

What are Fare Rules?

Fare Rules contain airline-specific information about your flight, including advance ticketing requirements, blackout dates and other travel restrictions, penalties, discounts, and a range of other information.  

A refundable fare may have some fare restrictions such as advance purchase or day of week application and in some cases may have a refund penalty but the fare in general is partially/entirely refundable. 

An unrestricted fare has no fare restrictions such as advance purchase or day of week application but is fully refundable. 

You can see them on the "Review your trip" page by clicking Fare Rules. See Reviewing the Trip Elements for details.

Can I change my trip information after getting flight search results?

You can change your trip in the Your Search section of the flight selection page by clicking the Modify Search button. See Selecting a Flight for details.

How do I know if I have an unused airline ticket available?

An Unused Ticket icon appears for an airline. You can hover your pointer over the icon to see its approximate value. You can select a flight that has an unused ticket icon in its heading to use the ticket. For details about viewing all of your unused tickets, see Managing Unused Tickets.

What if I have more than one unused ticket?

The system will choose an unused ticket that is closest in dollar value or has the soonest expiration date, depending on your site's configuration. For details, see Managing Unused Tickets.

What happens if I refuse to provide my date of birth or gender?

Passengers who decline to provide the security information required by the airlines in advance of their trip will, at minimum, encounter secondary screening and delays at the airport, and may also be denied boarding.

What happens if I put a flight reservation on hold?

A ticket will not be issued, and you will not be charged for the price of your flight itinerary until the trip is purchased. However, prices and seats are not guaranteed and a new price will be applied when the trip is purchased. This new price will be displayed on the Purchase page. See Putting a Trip on Hold for details.