Frequently Asked Questions (FAQs) About Car Service

How do I begin a reservation for car service?

To reserve car service, you can hover your pointer over the Travel tab and select Car Service from the drop-down menu, or add car service to an existing trip. See Reserving or Adding Car Service for details.

How close to the pickup time can I book a car service ride?

You can book car service online up to 24 hours before the pickup time, but this time may vary by site or provider. If you are booking a car service within 24 hours of the pick-up time, please call the car service provider directly to ensure availability of a vehicle.

Is car service offered internationally?

Currently, Car Service is available in the United States and the United Kingdom.

How do I choose a car service ride?

See Reserving or Adding Car Service for details.

How do I change or cancel a car service ride?

See Changing or Canceling a Car Service Reservation for details.

What does "service provider currently unavailable" mean?

The message "The service provider for this request is currently unavailable" means that the provider you have chosen is unable to confirm your ride. Either change to a different service provider, or wait and try again at a later time.

Why isn't a particular car service company listed in my search results?

You have access to a wide selection of quality and cost-effective car service providers. However, not all providers cover all geographies. In addition, companies often establish preferred relationships with vendors for different regions. In those cases, you only see vendors that have been selected by your company for that location.

Why can't I select a particular car with a car service company?

A particular car type may be unavailable for the time of your ride.

How do I send other passengers the car service details?

On the Car Service page, you can invite guests to share the ride by selecting the checkbox. Enter the email addresses and click the Invite guests button. See Reserving or Adding Car Service for details.

When will my credit card be charged?

Your credit card will be charged by the car service provider after you take the ride. When making a car service reservation, you must use a credit card with an expiration date is at least seven days after the trip date.

How can I be certain the car service provider received my reservation?

As soon as you book the reservation online, the system will confirm the ride with the service provider, and then send you a confirmation via email. This reservation will also be entered on your calendar if you have set up your calendar in your profile (see Setting Up Your Calendar for details). You can also print the confirmation email. If you're booking on behalf of another traveler, both you and the traveler will receive confirmation emails.

Why do I get two car service reservations on my home page for a single trip?

For a trip with more than one ride, the system records a separate transaction for each ride. For example, if you were to make a trip reservation that includes a ride from your home to the airport, and a second ride from the airport back home, the system will record this as two separate reservations. This enables you to make changes to each of the rides separately.

Why do I get two confirmation emails for one car service reservation?

For a trip with more than one ride, the system sends a separate email for each ride. For example, if you were to make a reservation that consisted of a ride from your home to the airport and a second ride from the airport back home, the system will record this as two separate reservations with two emails. By separating the trip into two reservations, you can make changes to each ride separately. You may also receive a separate confirmation directly from the provider if the provider wishes to communicate special pickup or drop-off instructions to you.

What do I do if I have problems with my car service?

If you have problems with the ride (e.g. the driver is late), please contact the service provider directly. The service provider is directly in charge of dispatching the drivers and vehicles.