Frequently Asked Questions (FAQs) About Hotels

How do I search for a hotel?

Select the Hotel checkbox on the Home page, or choose Hotel or Trip Planner in the Travel tab drop-down menu. See Starting Your Travel Search for details.

How do I search for international hotels?

For the Airport choice, enter the airport in the field under the choices, and enter the name of the international airport you are flying into. You may also enter the destination city, if no flight is associate with this itinerary.  See Searching for a Hotel for details.

Can I book a hotel at the same time I book my flight?

Yes. The checkbox for the "Match my Hotel search with my flight dates" option should already be checked. See Searching for a Hotel for details.

How do I view results on the map?

The map has numbers that correspond with the numbered search results. Clicking on a number will show the hotel information on the map. If you change your search parameters or trip details, the map will update the results. See Selecting a Hotel for details.

How do I view room rates for a hotel?

Click the See room rates button next to the chosen hotel to display room options. See Selecting a Hotel for details.

Can I assume that all the rooms listed for a Hotel are available?

Generally yes, a room is available if it is listed. There will be a note when a room is not available.

How do I book hotels for more than one city?

After selecting your hotel for one city in a multi-city trip, the Select Your Hotel page appears again for the next trip segment. Follow the same instructions above to sort the search results and select your next hotel. See Starting Your Travel Search for details on selecting a multi-city trip, and see Selecting a Hotel for details on selecting hotels in each city.

Can I change my hotel reservation prior to booking the reservation?

Yes, on the "Review your trip" page, click the Start Over button to begin a new search – see Reviewing the Trip Elements for details. Or change the trip – see Changing a Booked Trip for details.

What is my hotel's cancellation policy?

Each hotel determines its cancellation policy. To view the cancellation details, click the Room/Rate Details link before selecting the hotel (see Selecting a Hotel), or when reviewing the trip information on the "Review your trip" page (see Reviewing the Trip Elements). 

Are there fees associated with cancelling a hotel?

If you make a booking for a room and don't cancel the trip within the guidelines specified by the hotel, you will be responsible for any applicable cancellation fees. 

What are TripAdvisor ratings?

If enabled for your site, TripAdvisor offers rankings for hotels based on their research, plus ratings by travelers. On each hotel results page, an overall TripAdvisor rating is shown as well as the five most recent reviews for a hotel.